Customer Services: 07892111202 or 202 from your Delight Mobile

Going Abroad

Are there any roaming charges if I travel abroad?

Incoming and outgoing calls will be charged at set rates, dependent on the country and network the call is made to and from.

What does roaming cost?

To find out your call rate to any destination, while you’re roaming outside the UK, simply:
1. Key in *197*, followed by the recipient’s number;
2. Press the # key;
3. Press the call button;

The per-minute call rate from your current location will automatically display on your mobile screen.

How do I sign up for roaming?

This is done automatically for you when you use a Delight Mobile SIM. It’s not a service that is available to customers of other networks.

Do I need to dial an access number when calling abroad?

No — simply dial directly.

How do I prepare my phone for roaming?

  1. Simply go to ‘Delight Services’ on your phone, and click on ‘Select Roaming’ mode.
    Please note that the appearance of this menu may differ from handset to handset (e.g. the menu ‘Delight Services’ can be seen in the menu ‘SIM Toolkit’ for the smart phones, but some older handsets have ‘Delight Service‘ in the main menu). 

  2.  Once you have selected ‘Roaming Mode’, you then have two further options;
  • 'Automatic' or
  • 'Manual'
We recommend that you select 'Manual'.
 
  1. Once you have selected ‘Manual’, you will get a location selection menu — just select ‘Overseas’ and exit the menu.
You have now selected the Delight Roaming service. The signal will appear in 20-40 seconds. You’re now all set up to enjoy our roaming services. 
 

What do I do if I want to use the Delight Mobile service when I return to my home country?

You have to go through the above procedure and reselect ‘In the UK’ from the menu 'Select Location'. You will get a signal in 20-40 seconds.
 
 

What is the difference between regular roaming and smart roaming? What are the advantages of using smart roaming over regular roaming?

Smart roaming has two main advantages: 

1. Compared with regular roaming, it is much cheaper to make outgoing calls. Don’t just take our word for it — see for yourself CLICK HERE .
2. Smart roaming is available in most destinations — SEE HERE.
 
Smart roaming is an innovative feature from Delight Mobile that you can use to make outgoing calls while travelling abroad. Simply send us a special request by dialling a code on your phone (USSID Message). To see how smart roaming works CLICK HERE.

 

What to remember when using smart roaming?

  1. Make sure that your mobile phone is properly configured for roaming;
  2. Check that you are connected to a local mobile network.
 
 

Do I need to set up my phone every time I travel?

Yes — it’s better to double check you have correct settings activated on your phone each time you are travelling abroad.
 

Are the phone settings the same for regular roaming and smart roaming?

Yes.
 

Multifunctional top-up vouchers available where you see these signs: